Operations Lead, West Africa

About the role

Kobo360 is a logistics technology platform connecting cargo owners with truck drivers across Nigeria, Ghana, Togo, Kenya, and Uganda. The Operations Lead owns the West Africa truck and driver supply and the cargo-to-truck matching operation. Application deadline 31 July 2026.

Responsibilities

• Own daily operations: truck onboarding, dispatcher coverage, route planning, and trip execution.
• Manage a team of five to eight operations associates and dispatchers across Lagos, Accra, and Lome.
• Track operational KPIs (truck utilisation, trip completion rate, on-time delivery, claim rate) and report weekly.
• Partner with sales and customer success on key cargo-owner accounts.
• Reduce per-trip operational costs through process improvements and technology adoption.

Requirements

• Five or more years of operations experience, ideally in logistics, supply chain, or transport.
• Demonstrated team management experience (three or more direct reports).
• Strong analytical skills with hands-on Excel and SQL.
• Excellent written and verbal communication in English.
• Authorisation to work in Nigeria.

Nice to have

• Prior experience at a logistics technology platform (Lori Systems, Sendy, Kwik Delivery).
• Knowledge of Nigerian port operations and cargo customs.
• French language ability for francophone West African routes.

How to apply

Open the Kobo360 careers page at the apply link, search for “Operations Lead”, and apply through the Kobo360 recruitment portal. Online case interview, hiring manager interview, and panel with operations leadership follow. Closing date 31 July 2026.